SHIPPING/RETURN POLICY
SHIPPING POLICY
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PROCESSING TIMES
All items are handmade and/or made to order. Please allow 3–10 business days for processing before shipment. Processing times may vary during large drops, holidays, or high-volume order periods.
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CUSTOM & RESIN ITEMS
Custom resin pieces and personalized orders may require additional processing time depending on design complexity and color customization.
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SHIPPING RATES
Orders $0–$49.99
• Flat Rate Shipping: $5.00
Orders $50+
• FREE Standard Shipping
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TRACKING INFORMATION
Once your order has shipped, a tracking number will be sent to the email provided at checkout.
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INCORRECT SHIPPING INFORMATION
Ocean Drip Co. is not responsible for orders shipped to incorrectly entered addresses. Please verify your shipping information before placing your order.
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LOST OR DELAYED PACKAGES
Once packages are transferred to the shipping carrier, Ocean Drip Co. is not responsible for shipping delays, lost packages, or carrier-related issues. Customers should contact the shipping carrier directly for delivery assistance.
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DAMAGED ITEMS
If your order arrives damaged, please contact us within 3 days of delivery with photos of the damaged item and packaging at:
oceandripco@gmail.com
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CONTACT
For shipping questions or order assistance:
Email: oceandripco@gmail.com
Phone: 210.816.0779
Instagram: @oceandripco
RETURN POLICY
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Due to the handmade and custom nature of many of our products, most sales are final.
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NON-RETURNABLE ITEMS
We do not accept returns or refunds on:
• Custom resin pieces
• Personalized/custom color items
• Limited edition drops
• Sale items
• Worn or washed clothing
EXCHANGES
Clothing exchanges may be approved for sizing issues if:
• The item is unworn
• The item is unwashed
• You contact us within 3 days of delivery
Customers are responsible for return shipping costs unless the mistake was made by Ocean Drip Co.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item and packaging.
CONTACT
For Return/Exchange questions or order assistance:
Email: oceandripco@gmail.com
Phone: 210.816.0779
Instagram: @oceandripco
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Thank you for shopping with Ocean Drip Co.
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